Senior Manager, Account Management & Client Service, Public Equities

Experience Level: Mid

Job Summary

In the Senior Manager, Account Management & Client Service role, you will be responsible for overseeing and developing a large book of public equities clients. The Senior Manager will play a crucial leadership role in developing and executing a thoughtful and cohesive team-oriented service strategy aimed at delivering best in class client service and account management. The Senior Manager will provide operational and strategic leadership for a close-knit team of GLG professionals working together in pursuit of maximizing revenue, optimizing client experience, gaining market share and pursuing excellence. In addition, the Senior Manager will focus on identifying, qualifying and closing new revenue opportunities as well as negotiating contract renewals.

Specific responsibilities include (but are not limited to):

Directly engage and build relationships with key customers at GLG’s existing client firms within the Public Equities business unit
Set strategic and operational roadmap for overall book of business and at the account level
Find and execute on opportunities within existing book of business to increase user penetration at client firms and adoption of GLG services
Develop and negotiate subscriptions for existing clients across the full line of GLG’s services
Collaborate with key client stakeholders to understand due-diligence process and to deliver GLG solutions that meet client research and learning needs
Directly manage and lead 5-7 Client Solutions professionals
Develop, lead and track account strategy/client engagement to achieve account growth objectives
Ensure overall client user satisfaction with GLG services and implement adjustments in servicing model when necessary
Work creatively and collaboratively with internal colleagues- marketing, compliance, legal, finance, technology to deliver solutions to solve complex overall client business issues

An ideal candidate will have the following:

6+ years of experience in consultative selling, service delivery or customer success
6+ years of building and managing multi-person teams
Proven ability to build and maintain a supportive, high-performing, inclusive, customer-obsessed team culture
Intense understanding and experience selling to and/or servicing buy-side public equities clients
Proven experience managing performance to quota
Clear understanding of and hands on experience with creating and delivering “best in class” client service strategies and operating models
Impeccable attention to detail, ideally in a high-volume and fast paced environment
Strong communication skills
Proven top performance in prior roles, with growing levels of responsibility
Demonstrated appetite for solving complex challenges, learning and growing

About GLG / Gerson Lehrman Group

GLG is the world’s knowledge marketplace. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 700,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLG.it.